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The Stewardship of Service Excellence at the City of Vaughan

By Stephanie Fischkohl

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Industrial Relations Centre
Queen’s University
Faculty of Arts and Science

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IRC PROGRAMS

Advanced Human Resources
Building Trust in the Workplace
Change Management
Coaching Skills
Collective Bargaining During a Pandemic
Designing Collaborative Workplaces
Grievance Handling During a Pandemic
HR Metrics & Analytics
Labour Relations Foundations
Labour Arbitration Skills
Linking HR Strategy to Business Strategy
Managing Unionized Environments

Mastering Fact-Finding & Investigation
Negotiation Skills
Organizational Design
Organizational Transformation
Organization Development Foundations
Performance Management
Strategic Grievance Handling
Strategies for Workplace Conflicts
Strategic Workforce Planning
Talent Management
Workplace Restoration

Queen’s University is situated on the traditional Anishinaabe and Haudenosaunee Territory. [Web Privacy]

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