The CEOs Speak: What Makes an HR Star?

What do top leaders want from HR professionals? The following information, drawn from the author’s ongoing research, provides valuable insight into what CEOs think HR managers are doing well and what competencies need developing. In general, the CEOs agreed that their HR departments did a good job in the transactional aspects of their work but that more skill in leadership and strategic areas was needed. Their responses underline the new role for HR practitioners being written into the organizational script: that of a strategic business partner to senior leadership.