It is with mixed emotions that we announce that Paul Juniper has decided to retire after more than 10 years as the Director of the Queen's University Industrial Relations Centre (Queen’s IRC). Paul became the sixth Director of Queen’s IRC in 2006. During his time as Director, Paul expanded the IRC’s professional development programs to cities across Canada and internationally. He introduced a number of new human resources and labour relations programs, and conducted research into the state of the HR profession.
2017 continues to be a year of significant anniversaries. Queen’s University is celebrating its 175th, Canada its 150th and the IRC is marking 80 years of professional development programs for HR, LR and OD professionals. These milestones are important, as they provide a valuable opportunity to celebrate our achievements, but also reflect on how the world of work has dramatically changed over time.
There’s a great deal of talk about high performance organizations and teams these days. In a rapidly moving global economy that increasingly relies on big data and technology, we all recognize the advantage of using information and systems to help drive innovation and set goals. But how do we determine which models are most appropriate for our organization’s unique needs?
Queen’s IRC recently introduced the HR Metrics and Analytics program to help HR professionals analyze metrics and transform data into powerful stories for their leaders. Led by Paul Juniper and Jim Harrison, the program was designed to help HR professionals become more confident and competent in how to analyze data, how to use data properly, and how to share it in ways that can help their organization make decisions.
Do you know about Botlr, the robot who delivers room service requests to guests at the Aloft Starwood Hotel in California? How about Brian, a robot that provides companionship to seniors in a nursing home? Robots are just one example of how technology is affecting the workplace, and changing the skills that humans will require in the future.
When I joined Queen’s IRC in 2006, I was appointed as Director of the Centre for a five-year term. I was renewed in 2011, and I am delighted to report that I have again been reappointed as Queen’s IRC Director for an additional five years. I am proud of the work we have done at Queen’s IRC in the past five years.
Get ready to see this job ad a lot in the near future. 2016 seems to be the year when HR Analytics hits the windshield of our corporate bus. There is an increasing demand from organizational leaders for evidence-based decision making. Unfortunately I think it will take a while for our certification programs in HR to fully integrate these needs into the supporting training.
Do you or your workplace need a spring tuneup? It can be easy to fall into habits that may seem innocuous, but may actually be hindering your progress. Spring is a great time to review and renew, and Queen’s IRC has just what you need to get a fresh start, with certificate programs, custom programs, and some new opportunities based on requests from our clients.
Queen’s University Industrial Relations Centre (Queen’s IRC) is pleased to announce the release of An Inquiry into the State of HR in Canada in 2013. This executive summary is based on a survey of over 400 HR practitioners and explores the current and changing state of the HR profession in Canada. It also compares the findings with our 2011 survey.
Are you ready for change? Our inaugural Workplace in Motion Summit, held on April 16th in Toronto, brought together over 100 HR, LR and OD professionals eager to learn about the forces that are changing the way we work, and to brainstorm strategies for organizations to prepare for the transformation of our workplace cultures and practices. At Queen’s IRC, we also must shift with the times. Our evidence-based programs are carefully designed and reviewed to blend foundational principles with innovative ideas and practices that facilitate change and nurture positive alliances across organizational functions.
I recently had the opportunity to work with a group of HR professionals in Trinidad, through Queen’s IRC’s partnership with the Arthur Lok Jack Graduate School of Business within the University of the West Indies. As part of our discussion about building trust in the workplace, we discussed behaviours that lowered trust and those that raised trust. It did not take long for the participants to generate lists of behaviours through table discussion.
We have reached an important turning point in the world of work – a time when organizational success is no longer defined by economies of scale and efficiency, but by the ability to learn and innovate. Technology is transforming how we work and what we do. Global competition is the new normal. By 2020, millennials will make up half of our workforce. How do we prepare for this shift?
There has been a great deal of discussion these days about generational differences at work. Millennials are seeking different rewards than their older co-workers, and evolving technology is changing the way we all do our jobs. In such a diverse and constantly shifting environment, how do we build teams that foster collaboration, trust and a shared vision for success? Queen's IRC programs tackle that challenge head on, using evidence-based tools and hands-on activities to help you design processes and practices that result in a positive work environment that clearly contributes to the bottom line.
As the year draws to a close, I would like to reflect on some of the highlights for Queen's IRC. This fall we introduced two new programs based on feedback from our participants. Building Trust in the Workplace and Coaching Skills were both well received and we look forward to offering them again next year. In March 2015, we will launch a new advanced change management course called Designing Change, which will provide the tools and skills needed to map out and lead a transformational culture shift in an organization.
How do you change the culture in a workplace where workers don’t trust the leaders, where employees are not engaged, and where people just don’t care about doing their jobs? A few months ago, I was speaking to a group of senior leaders and the topic of changing culture and increasing employee engagement came up. The conversation started innocuously, with a comment like, “There’s too many potholes in the road and you can’t get people, whose job it is to fill potholes, to care.”
This report summarizes and analyzes the results of a survey of HR practitioners from the Caribbean conducted in 2012. More specifically, the results of the survey provide insight into several key aspects of Caribbean HR practitioners’ working lives. These include the demographic characteristics of practitioners, their roles and responsibilities, the nature of the organizations for which they work, their education and career development, the knowledge and skills required to thrive in the Caribbean, and of course, their perspectives on important issues, innovations and challenges in the HR profession today.
Change – for most individuals and organizations – can bring about a mix of feelings, including apprehension, anticipation, anxiety and excitement. At Queen's IRC, we have recently experienced change, and the best way to describe our feelings would be unbridled enthusiasm for a new era of opportunity, exploration and growth.
Queen's IRC has interviewed many of our expert facilitators, speakers and staff, in the areas of Labour Relations, Human Resources and Organizational Development. These interviews are now available on our YouTube channel. We encourage you to take the time to check out these videos.
Twitter and other social networking channels have demonstrated just how quickly we've become a global community. News travels at a blinding speed, and events occurring halfway around the world are broadcast in real time to our various devices.These days, the business world is evolving just as quickly. New international partnerships and collaborations have changed the landscape in practically every industry, resulting in both opportunity and challenge for organizations and changing the way we approach new markets.
The Queen’s IRC archive revitalization project has been unveiled. The goal of the project, driven by Queen’s IRC Director Paul Juniper, was to digitize archive publications to make them available to the public once again. “I am excited to be able to share our IRC research and publication history in a new and accessible way,” said Juniper.
“There is nothing in this world constant, but inconstancy.” (Jonathan Swift, 1709)
Swift’s words were true in the 18th century, and they remain true today. We live in a world of continuous change – in both our personal and professional lives. And as our communities become more global and our careers more integrated, it can be challenging to keep up with breaking trends and best practices for your organization’s success.
When Paul Juniper became the Director of Queen's University Industrial Relations Centre (IRC) in 2006, he recognized the need for more senior level training in the changing human resources (HR) profession. To accomplish this, he designed a new series of Advanced HR programs to enhance the strategic knowledge, ability, and capability of HR practitioners. The goal was to enable HR practitioners to shift from an administrative and/or transactional role, to one that has become an integral part of an organization's business strategy – an HR business partner.
Over the past few years, I've spent a lot of time talking about the future of the HR profession; a future that I think is filled with opportunity and possibility. We've seen tangible progression in the role of the HR function within organizations. Increasingly, the HR function is viewed as a strategic partner, called upon to provide critical advice and concrete guidance.