Like many people, my life changed significantly overnight in mid-March. Suddenly I was working from home – exclusively. Among the many changes from this, my commute went from 60 minutes a day to approximately 60 seconds a day to the “office” (including grabbing a coffee on the way). With this excess capacity and time, after a few sleep-ins (comparatively 08:00 a.m.), I decided to use this time productively for mental health (reflection, planning, introspection and improvement).
Learning and Development
Need financial help to pay for Queen’s IRC training programs? The Canada Job Grant, administered by each province, covers two-thirds of the cost of approved training, with the employer paying one-third. It is available to businesses across Canada to provide employees with training to upgrade skills or develop new skills. The Canada Job Grant provides up to $10,000 in government support per person for training costs.
Francine had been disciplined before. She had been suspended for 3 days, for an angry outburst that she had in the shipping department. But this time was worse. Francine was in the cafeteria, finishing her break. Three co-workers sat down at the same table, and within minutes she began yelling and swearing at them. One of them began talking to her, trying to quiet her down. She threw her cup of tea in his face, and then left the room. Francine was terminated. The letter of termination cited the company anti-violence and harassment policies.
In December 2014, Queen’s IRC introduced a new two-day Coaching Skills program. With long-time Queen’s IRC facilitator Françoise Morissette at the helm, the program promises to deliver essential coaching skills, tools and models to help participants master the coaching process and improve performance at the individual and organizational level. “Coaching is popular because it’s very portable and can be used formally or informally,” said Françoise, the lead facilitator for the program.
In April 2014, as Lori Aselstine began her retirement from the Government of Ontario, she sat down with Queen’s IRC to talk about her career, the HR profession and practising HR in an environment that is 85% unionized. Lori talks candidly about her experience rising through the ranks in the Government of Ontario, as well as the challenges and opportunities that come from working in labour relations for the government, which often plays the role of the employer and legislator.
In my consulting work over the last 25 years, I've seen a significant shift in the role of coaching in the workplace. During this time, coaching could not remain static. It had to evolve to accommodate the many changes and disruptions we have seen in the business world, such as new technologies, the globalization of markets and competition, the rapidly increasing pace of change, and new demands on employees to work faster, smarter and be more productive more efficient and effective.
This case study describes how a team of organizational development (OD) and human resource (HR) specialists worked as partners with the City of Ottawa’s operational and shared services leaders to change the way all City employees provide service excellence. Beverley Patwell (an external OD consultant), Donna Gray (Director, ServiceOttawa Department, City of Ottawa), and Steve …
If it takes a village to raise a child, then perhaps it takes co-workers to help trainees shine. Management development experts have long known that organizations get the most out of their training dollars when employees are supported before, during, and after training. Few organizations, however, actually follow this advice. Models of training effectiveness focus …
Organizational development and change management more than ever before are being linked to learning and talent development, according to a report recently published by the UK-based CIPD. “It is clear that organizational development and design will become increasingly important as organizations seek to change, innovate and to link learning to organizational goals,” according to CIPD’s …
According to social network theory, people are on average only a few connections away from the information they seek. But in large organizations, this theory falls apart: some employees clearly have longer search paths than others in locating the knowledge they require. Is this simply because they have an inferior network? Not really, say researchers …
To lay the groundwork for true and effective participation among stakeholders, change agents must create an environment that enables high quality conversations and learning interactions and that engenders strong positive emotions.
What skills need to be mastered for an academic team to succeed? The most important are the ability to establish effective team management practices, and developing advanced communications and problem-solving skills.
This review of the academic literature considers the prevalence of work teams in industry, and what factors influence whether self-managing teams become high-powered, or low-performing.
To maintain competitiveness, many companies are turning to cross-training so that employees are skilled in multiple jobs. This case study looks at a Peace River Pulp of Alberta, which provides a successful example of cross-training in practice.
Training is increasingly being recognized as integral to the effectiveness and performance of teams and to the satisfaction of team members. While the methods of team training vary depending on the developmental stage of the team and the reason for the training, most team training falls within the following types: in-house, off-site, simulation/role playing, peer-to-peer, and multi-team training, as well as self-directed learning.