Homelessness is often viewed as a daunting, if not a wicked problem. Yet, Alberta has shown the way to solutions that deliver results. In contrast with other Canadian jurisdictions who favour municipal approaches, Alberta broke new ground in 2009 by defining an ambitious vision for the entire province: Ending homelessness in 10 years, instead of simply ‘managing’ or ‘reducing’ it.
This case study examines how to recognize the desire for change and harness that energy to build and steward the development and implementation of a Service Excellence Strategy that yields concrete results and sustains the momentum required for long term success.
Working in the telecommunications industry, people assume that we are ahead of the curve in terms of change initiatives and communication practises. But similar to other companies, we are challenged to come up with our own change management processes within our organization. Our industry is changing rapidly, and that means we need to change too. In this article, I will share how Cogeco developed a new change model quite quickly to respond rapidly and succinctly to the transformational trends in our industry.
There has been a great deal of discussion these days about generational differences at work. Millennials are seeking different rewards than their older co-workers, and evolving technology is changing the way we all do our jobs. In such a diverse and constantly shifting environment, how do we build teams that foster collaboration, trust and a shared vision for success? Queen's IRC programs tackle that challenge head on, using evidence-based tools and hands-on activities to help you design processes and practices that result in a positive work environment that clearly contributes to the bottom line.
As the year draws to a close, I would like to reflect on some of the highlights for Queen's IRC. This fall we introduced two new programs based on feedback from our participants. Building Trust in the Workplace and Coaching Skills were both well received and we look forward to offering them again next year. In March 2015, we will launch a new advanced change management course called Designing Change, which will provide the tools and skills needed to map out and lead a transformational culture shift in an organization.
This article synthesizes my experiences in developing a Sustainable Leadership Development Framework. This framework moves through four stages that help build and ground the implementation of an organization’s leadership development strategy through a vision and strategic steps that result in lasting organizational culture shifts. Examples of wise practices will be given to highlight the key concepts of this framework so that you too can use these strategies to increase the potential of leadership sustainability in your organization.
Over the past two years Humber College has undergone significant change towards being strategically positioned as the leader in Polytechnic education in Ontario. In September 2013 Humber launched a revitalized brand to support student success. In supporting Humber’s value of innovation, HR Services over the next year and a half, will undertake a transformational change initiative to our HR systems most notably with the design and implementation of a new HRMS technology business platform for managing our HR processes. This paper represents the first in a series of papers that will follow this case study throughout its project lifecycle and describe the College’s journey in implementing a major change initiative.