E-News – September 2019

Articles

Identifying High Potential
Diane Locke, Queen’s IRC Facilitator, 2019

How do you spot potential? What differentiates a high potential employee from one who has reached a career plateau? Many organizations fall into the trap of relying on past performance as a measure of future potential. Current and past performance may be an indicator of potential, but the two are not synonymous. In fact, according to a study conducted by Gartner (previously CEB/SHL Talent Measurement) only one in seven high performers are actually high potentials. That means that over 85% of today’s top performers lack the critical attributes essential to success in future roles. People who perform well in their current positions can fail miserably if they are promoted beyond their level of competence.

To more accurately identify potential, it is useful to assess an individual’s level of “learning agility”. Learning agility is the speed at which people learn and adapt to change. It is a term used to describe continuous learners who are open to exploring new ways of thinking and being. Agile learners are students of life who are able to abandon entrenched patterns and ways of operating to try new things.

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3 Bad Habits that Impede Successful Conflict Resolution in the Workplace
Joan Sabott, Queen’s IRC Facilitator, 2018

A habit can be defined as a “usual manner of behavior.” But what I know about conflict is that there is often nothing “usual” about it. What happens to those of us who support others in conflict is that we tend to reach for the same set of tools each time, although we often are trying to solve very different problems. Even with the best of intentions, these habits can result in frustration, shallow or even bad resolutions, and won’t meet the needs of the people in conflict. Here are some common habits when dealing with conflict and what can be done to overcome them.

Habit #1: Intervening With the Wrong Process
When problems, disputes, and conflicts arise, we habitually fall back on solutions that have worked in the past, or processes and policies with which we are comfortable. But using the same set of tools to help resolve all conflicts can’t take care of every job in our organizations any more than a hammer can fix a broken dishwasher.

Here are some examples and potential pitfalls.

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Spotlight on our HR Metrics and Analytics program
Transforming HR Data into Business Insight

Our HR Metrics and Analytics program will give you the tools and skills to identify the information you need, understand it, and use it to make meaningful recommendations and decisions in your workplace.

This three-day program will provide you with essential knowledge and tools to understand HR metrics and transform that data into business knowledge and insight.

Check out this article about the launch of the program Transforming HR Data into Business Insight: A Closer Look at the HR Metrics and Analytics Program

Upcoming HR Metrics and Analytics programs:

• Ottawa: October 1-3, 2019
• Calgary: November 19-21, 2019
• Toronto: April 6-8, 2020

>> View program information online

>> Program Video

Latest News

Follow Queen’s IRC Online for the Latest Updates

Here’s a few images that we shared online from our programs this month.

Join us online to see the latest pictures from our programs and events, as well as articles and updates on programs: Facebook – Twitter – LinkedIn.

Upcoming Conferences and Trade Shows

We will be attending the following conferences and trade shows next month.

• Western Cities HR Conference – October 8-11 in Kelowna
• CPHR MB HR Conference – October 29-30 in Winnipeg

If you are there, pop by our booth and say hello.

Upcoming Programs

Register for an Upcoming Program:

• Change Management Oct 1-3, 2019 (Toronto)
• HR Metrics and Analytics Oct 1-3, 2019 (Ottawa)
• Mastering Fact-Finding and Investigation Oct 7-10, 2019 (Calgary)
• Linking HR Strategy to Business Strategy Oct 8-10, 2019 (Toronto)
• Performance Management Oct 16-17, 2019 (Toronto)
• Workplace Restoration Oct 16-18, 2019 (Edmonton) *Just added
• Negotiation Skills Oct 20-25, 2019 (Kingston)
• Organizational Design Oct 22-24, 2019 (Toronto)
• Coaching Skills Oct 29-30, 2019 (Toronto)
• Talent Management Nov 5-6, 2019 (Toronto)
• Building Trust in the Workplace Nov 7, 2019 (Toronto)
• Strategic Workforce Planning Nov 13-14, 2019 (Calgary) *Just added
• HR Metrics and Analytics Nov 19-21, 2019 (Calgary)
• Strategies for Workplace Conflicts Nov 19-21, 2019 (Halifax)
• Designing Collaborative Workplaces Nov 26-28, 2019 (Kingston)
• Managing Unionized Environments Nov 26-28, 2019 (Toronto)
• Workplace Restoration Nov 26-28, 2019 (Toronto)
• Labour Relations Foundations Dec 2-6, 2019 (Victoria)
• Strategic Grievance Handling Dec 3-6, 2019 (Toronto)

For an overview of our professional development training, from the perspective of our participants and speakers, please check out our Queen’s IRC Video.

For more program information, download our Fall 2019-Fall 2020 Program Planner.

Email: irc@queensu.ca Phone: 1-888-858-7838 Web: irc.queensu.ca