Strategic Grievance Management in Today's Unionized Environment
Lori Aselstine, Director, Employee Relations and Strategic Human Resources Government of Ontario (retired)
The word "strategic" gets thrown around pretty loosely these days – it's one of those business buzz words meant to instill confidence that we've thought this through and it's all under control: trust us, we've got a strategic plan!
But there's more to it than just calling something "strategic." The term "strategic" implies there is a thoughtful, organized strategy guiding your efforts; that a particular issue has been viewed in the broader context and your decision to proceed is based on the impacts that decision will have across the organization. More so than any other time in history, employers in today's unionized workplaces need to view their union-management relationships, and their dispute resolution efforts, through a holistic, strategic lens. We can no longer afford to deal with issues and complaints in isolation. As bargaining agents become more sophisticated in using dispute mechanisms to further their corporate agendas, so too must employers.
There are three key elements to being strategic about conflict management.
Looking Back on Spring 2014…
Stephanie Noel, Business Development Manager, Queen's IRC
As we prepare to enjoy the long-awaited summer with our family and friends, I would like to take a minute to thank all the sponsors, and the participants who attended programs this spring. Congratulations to those who have earned their certificates.
This year, we began offering programs in Ottawa, in our continued effort to meet the professional development needs of human resources, organizational development, and labour relations practitioners. We also continued to extend our international presence with our partnership with the University of the West Indies.
In the past year, we have produced over 80 videos including a Tip of the Week series, Q&A interviews with our facilitators and experts, and videos about our programs. Our Director, Paul Juniper, has been invited to speak at a number of conferences and events, and we are always open to new opportunities for speaking engagements.
We will be releasing our practitioner-focused research on the State of HR in Canada this fall, as we tour across the country. For the first time ever, we will be offering a special promotion for team training – watch for details on the unprecedented volume discount for our fall programs.
I am proud of the work we are doing at Queen's IRC, and I encourage you to take a few minutes to review the excellent papers and articles we have released this spring.
Curious about our new Strategic Workforce Planning program? Check out this video as Director Paul Juniper explains what you will learn, why Queen's IRC introduced this new program, and how having these skills can benefit your organization.
Throughout the Spring program season, we have released a video "Tip of the Week" from our expert facilitators and speakers each week via our social media sites. Below is a complete list of our 2014 tips: