Negotiate with confidence.
Today's negotiators require advanced skills and techniques to strategically resolve disputes and advance discussions for positive working relationships. Queen's IRC labour programs give you the tools and knowledge to expertly address labour relations issues and successfully negotiate both from a management and union perspective.
Strategic Grievance Handling
Labour Arbitration Skills
Learning the Advocate’s Art and Science of Building and Presenting Winning Arbitration Cases.
Mastering Fact-Finding and Investigation
Strategies for Workplace Conflicts
Practical and Effective Conflict Resolution Skills for Managing Everyday Workplace Disputes.
Building Trust Using Emotional Intelligence