Queen's University IRC

Frequently Asked Questions

How do I register for a program?
You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will receive a confirmation email. Closer to the date of the program additional information about the program, check-in time, and the agenda will follow.
How do I pay for the program?
If you are registering online, you may pay by Visa or MasterCard at the time of registration.  You may also choose to be invoiced first, and then pay by EFT, credit card or cheque (payable to Queen’s University).
If your organization is tax exempt, we will require a copy of your tax exemption certificate.
Do you offer discounts?
We offer an Early-Bird discount for in-person programs. If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs. Virtual programs are offered at approximately 15% less than our in-person rates and are not eligible for an Early-Bird rate.
If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount. These discounts apply to both in-person and virtual training.
If you know you will be pursuing a Queen’s Certificate and would like to remit tuition in one payment before your first program, we offer a 10% discount on program fees. Contact us at irc@queensu.ca for more information. Please note that only one discount may be applied.
Once I enroll in a program, may I cancel without penalty?
In-class and virtual learning:
Due to the program demand and pre-program preparation, cancellations for in-person and virtual learning are subject to the following:
  • Transfers and cancellations are permitted with no penalty 15 days prior to the program start date.
  • Transfers and cancellations 14 days or less from the in-class or virtual program start date will be subject to a 100% charge of the program fee.
  • Substitutions are permitted with no penalty 8 days or more from the program start date.
  • Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers: Participants needing to transfer to another IRC Program can do so within two (2) years of the date of the original invoice, provided you have paid your invoice in full. Should you be unable to attend the program, the program fees can be used by a suitable candidate from your organization within two (2) years from the date of your original invoice, provided you have paid your invoice in full.
What guidelines do you follow to collect my Personal Information?
Personal Information is collected in accordance with Ontario’s Freedom of Information and Protection of Privacy Act and other applicable legislation, including the European Union’s General Data Protection Regulation (GDPR) and is used for the purpose of University activities.  If you have a question about the information collected or how it will be used, please contact Industrial Relations Centre (IRC), Queen’s University, Executive House, 275 Ontario St., 3rd Floor, Kingston, ON Canada, K7K 2X5, or by telephone at 1-888-858-7838. More information on our privacy policy, including tracking of web interactions, can be viewed here https://www.queensu.ca/accessandprivacy/privacy. All transactions involving credit cards are secured using industry-standard TLS encryption as specified by PCI-DSS. More information regarding how those transactions are processed can be found here https://www.queensu.ca/secretariat/policies/finance/payment-card-acceptance-policy.

If I am working towards a Queen’s IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the Certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the Certificate I am working on. Do I still need to take that program to earn a Certificate?

Queen’s IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a Certificate. Participants must earn 12 credits to earn a Certificate.

How long do I have to complete a Certificate?

We attach no timeline for achieving your Certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their Certificate within one to six years. Most people earn their Certificates within three years.

What if I want to take one of your programs but do not want to pursue a Certificate?

That’s fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a Certificate of Completion.

I have taken a custom program with the IRC.  Will this count towards a Certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a Certificate.

What is included in the registration fee?

Program fees include tuition, program binder, materials, breakfast, lunches, snacks and some dinners. You are responsible for transportation, accommodation, and additional meals. For participants requiring information to assist with travel arrangements to Kingston, please click here.

What are your vaccination requirements for in-person programs?

Our Safe Return to In-Person Program Delivery: All participants are required to demonstrate compliance with Queen’s University COVID-19 Health and Safety protocols prior to attending any in-person program. You will be required to provide proof of vaccination on the first day of the program, as well as conduct a daily self-assessment.

What is included in the registration fee?

Program fees include tuition, a digital program workbook and materials.

I may need to miss some of the scheduled course time. Can I still attend?

As a rule, we strongly suggest that you attend each course in its entirety, however, we do understand that “things happen.” If you know the hours that you will be unable to attend,  please let us know and we can advise as to whether this is something that can be accommodated. If something comes up during a course and you must miss some time, please advise our Program Coordinator immediately. Note that if you are forced to miss extended time, we may request that you re-attend the program at a later date to be issued your course credit(s) and Certificate of Completion.

How much am I required to participate in a virtual course?

We request that you remain engaged throughout the course, with your camera turned on, as much as possible. Participants who miss extended time and core learning outcomes may not be eligible to receive course credits, at the discretion of our staff and course facilitators.

I’d like to have multiple staff members attend a virtual course. Can we all attend on one screen?

While our course participants are encouraged to share their learning with colleagues after the conclusion of a course, only one participant can attend “per screen”. Note that groups are eligible for tiered discounts starting at three or more participants.

Will course materials be sent to me in advance?

Digital materials will be available for download a few days before the virtual program starts. As of February 2021, all course materials for virtual programs are available in digital format only. All files can be printed or worked on in their digital format. Hard copies of materials are not currently available.

If I have other questions, who may I speak with personally?

For a program registration query, to reach a team member, or to connect with a facilitator, please feel free to call us at 1-888-858-7838 or 613-533-6628 or email us at irc@queensu.ca.


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