• Once I enroll in a program, may I cancel without penalty?
• If I am working towards a Queen's Certificate, which course should I take first?
• How long do I have to complete a Certificate program?
• How do I enroll in the Certificate program?
• What if I want to take one of your programs but do not want to pursue a Certificate?
• If I have other questions, who may I speak with personally?

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty at any time. Transfers and cancellations are permitted with no penalty up to 3 weeks prior to the program start date. There will be a $500 fee charged for cancellations, transfers, and no-shows within 3 weeks of the program start date. 

If I am working towards a Queen's Certificate, which course should I take first?

You may take the Certificate courses in any order that reflects your learning needs at the time. Having said that, each Certificate features a foundational program (Labour Relations Foundations and Organization Development Foundations) that introduces you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that students in the Certificate stream benefit most by taking the foundational program first.

How long do I have to complete a Certificate program?

We attach no timeline for achieving your Certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their Certificate within one to six years. Most people earn their Certificates within three years.

How do I enroll in the Certificate program?

You simply enroll in one of our programs. From that date on, we will track your participation and enroll you in the proper Certificate program.

What if I want to take one of your programs but do not want to pursue a Certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in organization development, labour relations, or a special interest depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

If I have other questions, who may I speak with personally?

Please feel free to call us at 1-888-858-7838 or 613 533-6628. For a program registration query, speak with Karen Brick. To reach the Director and staff members, consult our online directory. To reach one of our faculty, contact Stephanie Noel at 613 533 6000 ext. 77088.