The Queen’s Certificates are the most prestigious in the people management field. When placed on your office wall, they tell colleagues that you have received leading skills-building education and that you are a committed continuous learner. If you are a senior leader responsible for professional development, a Queen’s Certificate is assurance that your management corps has the latest process and practice skills to address the challenges of modern private and public sector organizations.

The design of the two Queen’s Labour Relations Certificates is based on our long-time knowledge of the field, tested through ongoing consultation with seasoned practitioners in both the private and public sectors. The curriculum reflects the range of skills you require to thrive in all phases of your labour relations career, whether in management or union ranks.

Queen's Certificate in Labour Relations

The Queen’s Certificate in Labour Relations was conceived to deliver:

• a grounding in the basic factors at play between union and management;
• the ability to negotiate strategically in the best interests of your team;
• the ability to resolve disputes while preserving a relationship;
• the knowledge to reduce the number of costly grievances going to arbitration and the confidence to argue grievances before an arbitrator; and
• the poise to lead change initiatives to create a more adaptable organization.

Build the skills you need by completing three of the following five programs, in the order that best addresses your learning needs and schedule.

• Labour Relations Foundation: Canada's ultimate LR finishing school and the foundational course in this series
• Dispute Resolution Skills: Help others find lasting solutions to conflicts
• Negotiation Skills: Play a significant role at the negotiating table and beyond
• Labour Arbitration Skills: Build and present winning cases at labour hearings
• Change Management: Champion change and help your organization adapt to new challenges

Queen's Certificate in Advanced Labour Relations

The new Queen’s Certificate in Advanced LR, launched in 2011, helps you take your labour relations career to a new level within your organization. The Certificate is based on research conducted by Queen’s IRC that shows the advanced skills required to manage and enforce the collective agreement and understand the big picture in labour management relations. This program stream delivers:

• the hands-on investigation techniques to assess complaints;
• the ability to apply strategic thinking to key LR processes; and
• the poise to build and maintain strong collaborative relationships with potentially adversarial partners

Build advanced skills by completing three of the following programs, in the order that best addresses your learning needs and schedule (Queen’s Certificate in Labour Relations is a prerequisite).

• One program from the Queen’s Certificate in Labour Relations stream that has not yet been completed
• Mastering Fact-Finding and Investigation: Develop internal capacity to deal effectively with workplace complaints
• Strategic Grievance Handling: Develop techniques and processes to manage grievances efficiently
• Managing Relationships for LR Practitioners: Build partnering skills to collaborate with key stakeholders